FREQUENTLY ASKED

We use 3M wrap materials with a one-year warranty on our materials. However, 3M has an extended warranty. Please reach out to us for more information about 3M's warranty.

Design and Estimate - up to 4 Business days All of our proofs are submitted to Neighborly® for design approval to ensure we are meeting the brand standards for every order every time. This approval process usually takes around 3 business days and we can only send your proof once we have their approval. Production to Package Shipment - up to 5 Business days Your order goes to print immediately upon receipt of payment. Because all of our products are made to order once an order goes to print we are unable to issue any refunds. For more information please see are refund policy on the FAQ page. Ship Time - UPS Ground Shipping time We ship all orders via UPS Ground (unless other arrangements have been made). Ship time to your location is dependent upon your location and UPS ship times from our office in San Antonio. Once packages leave our facility we cannot be held responsible for delivery time and many factors affect UPS delivery times such as weather, lost packages, etc.

Anytime a wrap or graphics are applied to a vehicle with our premium 3M material, we estimate at least 4-5 years of use with proper care. Proper care is defined as: HAND WASHING: once a month or more, no automated car washes or high-pressure water as that could catch a seam or edge of the graphic and rip or peel. You can even wax-wrapped vehicles. (You may want to stay away from cut vinyl decals when waxing.) PARKING YOUR VEHICLE INSIDE OR OUT OF THE SUN WHEN POSSIBLE: If it is parked in the same space every day consider backing in to rotate the vehicle every once in a while so one side is not more exposed to the sun than another. ADDRESS ANY ISSUES WITH THE MATERIAL: as soon as they are noticed. I.e. lifting, peeling, bubbling. While not desired, sometimes these things do happen and can normally be fixed quickly and painlessly when they are not ignored. We do offer a one-year warranty on material defects and installation. If you purchase materials only through us and arrange the installation with your own installer, we can only warranty material defects in that year, not installation defects.

Use the link below to submit your info or give us a call at 210-501-7544 https://www.superform.spot-nik.com/form/67110d8553b2d0d5f8c2ee59 (https://www.superform.spot-nik.com/form/67110d8553b2d0d5f8c2ee59)

No, we do not share art files. If you need assistance with this we recommend reaching out to your franchise coordinator so they can assist you with this request.

Removal varies from customer to customer depending on how long it's been on, if the installer used extra adhesive, and the kind of material used. Most shops charge an hourly rate that varies from shop to shop and also on your geographic location. For this reason we recommend working with the installer directly on removal assessment, quote, and payment; we can help to connect with your local installer.

No, wraps are not a suitable replacement for a paint job. We know some vehicles are work horses and bad paint doesn't negate their mechanical stability, but for our product paint quality is important. We get a lot of calls about this, as people sometimes think wrapping is an alternative to painting, but the surface the vinyl is being applied to must be in good condition for the wrap to adhere properly and last the full life expectancy Bad paint is considered to be chipping paint, paint that shows the clear coat peeling, or when rust is present. This is especially apparent in Chevy vans up to 2012 +/- and other times in repainted vehicles. When installing a wrap, the panels are often repositioned or “popped” off of the vehicle after the adhesive side is exposed to the paint. If the paint or surface is deteriorated, it may stick to the back of the vinyl, removing it from the vehicle and perhaps rendering that vinyl panel useless and in need of replacement at the customer's expense. We are not responsible for paint damage to a vehicle during installation and it is the customer’s responsibility to purchase the new materials if necessary. We also do not warranty materials if they are applied to a vehicle with known bad paint or if a defect in the wrap after installation is deemed to be due to poor paint quality.

Perforated vinyl is for the areas of a design that pass over windows where a customer wants to maintain visibility. It has little holes punched in it so that you can see through, making sure that your design doesn't impede your ability to use said window. We only expect perforated vinyl to last about one to two years, as it tends to fade and become brittle, sometimes peeling up from the edges. We aren’t big fans of it, but sometimes it is the only option. Living in a world with backup cameras, some people choose to leave the opaque wrap material on windows to keep people from seeing into the van if they are hauling expensive equipment. If you want to discuss your options, reach out to us today.

First and foremost, we hope everyone is okay! Unfortunately, accidents do happen. In these situations, we are going to ask how much of the wrap will need to be repaired and how much of that is going to be removed by the body shop during their repair process. If you need a rear panel, fender, or any single piece of your wrap, we can only assist if we were the original printer. Our files may vary slightly from another printer in size and color, therefore we can only produce partial repairs for those who originally purchased the graphics in question from us. If we were not the original printed and you need an entire section replaced (i.e. a whole driver side, rear, hood, etc) we may be able to quote this for you. Keep in mind: if a wrap has been on for more than a year and a new panel is placed next to an old one, you should expect to see a color difference, albeit small, from new print vs. old print.

Because all of our products are custom made to order we do not offer refunds. Once we receive payment for an order, that payment is acknowledged as approval of your provided proof (as stated on the invoice) and the order is sent to print immediately. If your order included labor that was never performed you may be due a refund less any processing fees that were associated with the original payment. If payment is made in error for any reason and the event does necessitate a return of the funds to you, the refund will be less any processing fees that were associated with the original payment. Any money returned will be sent in the form of a check.